Complaints Form

In accordance with the consolidated text of the General Law for the Protection of Consumers and Users (TRLGDCU, Royal Legislative Decree 1/2007, Art. 21.4), you can submit a complaint about our service using the form below. We will acknowledge and resolve it within a maximum of 30 days.

Service provider
Ibiza Care, S.L.U. — CIF B19973569
C/ Lugo 11, 3º2ª, Sant Josep de Sa Talaia, Illes Balears
Mercantile Registry of Eivissa: Hoja IB-21129, Entry 1ª · CNAE 8690
soporte@oncall.clinic

For clinical matters, contact the doctor who performed the visit. This form is for service/administrative complaints only — do not include health data.

Other ways to claim

  • EU Online Dispute Resolution platform (Reg. 524/2013): ec.europa.eu/consumers/odr
  • Municipal Consumer Information Office (OMIC) of your locality.
  • Directorate-General for Consumer Affairs of the Balearic Islands (Conselleria competent in consumer affairs, Govern de les Illes Balears).

For clinical matters, contact the doctor who performed the visit — they are the independent controller of the medical act.