How to book a home doctor in Spain: step-by-step guide
Book a home doctor visit in Spain in 3 minutes. Licensed physicians, instant invoice for travel-insurance reimbursement. Ibiza live, expanding to more areas.
Summary
OnCall Clinic connects patients with licensed physicians who travel to your hotel, villa, apartment or home in Spain. Bilingual Spanish/English service. No app to install. Secure online payment and an instant invoice for travel-insurance reimbursement.
This guide covers the 3 steps of the booking process, accepted payment methods, what to expect during the visit, and how to claim from your travel insurance afterwards.
Step 1: Pick the type of visit
When you open oncall.clinic choose between two modes:
- Urgent — the doctor typically arrives in under 60 minutes in live coverage areas, subject to availability. Designed for situations that need same-day attention without waiting until tomorrow.
- Scheduled — pick your preferred day and time (morning, afternoon or evening, subject to the doctor's availability). Useful for blood-pressure checks, follow-ups, elderly care, or whenever the situation allows planning.
Services live today: adult and paediatric general medicine. Advanced specialties like physiotherapy, nursing and dentistry are in the expansion pipeline.
Step 2: Enter your address
Type the address where you are. Google Maps autocomplete confirms the exact location — it works with hotels, villas, holiday apartments, residences and private homes.
Once the address is confirmed you will see:
- Doctors available nearby — each profile shows photo, languages, ratings from previous patients, and specialty.
- Estimated time of arrival — calculated from the doctor's current location and live traffic.
- Indicative price — each doctor sets their own rate independently; you see it before confirming.
Live coverage today
Ibiza, Mallorca, Formentera, Tenerife, Gran Canaria, Fuerteventura, Costa del Sol (Marbella, Málaga, Estepona, Fuengirola) and Costa Blanca (Alicante, Benidorm, Dénia).
Waitlist areas
Madrid, Barcelona, Valencia, Seville, Bilbao, Zaragoza, Palma and other major cities are in the doctor-onboarding phase. If your area isn't live yet, leave your email — we'll notify you the moment coverage opens.
Step 3: Confirm and pay
Once you've picked the doctor, the final step is confirmation and payment:
- Select the licensed doctor you prefer — language filter, ratings and specialty help you decide.
- Enter a contact phone number so the doctor can reach you if they need to confirm building access.
- Pay by card securely — encrypted via Stripe (PCI DSS Level 1), the banking-grade standard.
- You'll get an instant confirmation email with the direct phone number of the doctor coming to you.
- After the visit, a legal invoice by email for your travel-insurance claim.
Accepted payment methods
Visa, Mastercard, American Express, Apple Pay, Google Pay, Bizum (Spanish residents), iDEAL (Netherlands residents), PayPal and Cartes Bancaires (France). Stripe handles all payments with bank-level encryption.
What to expect during the visit
A typical visit lasts 20 to 40 minutes. The licensed doctor brings a medical bag with the basic examination kit (stethoscope, otoscope, pulse oximeter, blood-pressure monitor, rapid tests where indicated).
During the visit you can:
- Discuss the reason for the consultation with the doctor
- Receive a physical examination
- Get a clinical assessment and treatment plan
- Receive a digital prescription if relevant (valid at any Spanish pharmacy)
- Get an attendance certificate for your insurance
- Contact the doctor via chat for the next 24 hours for follow-up questions
OnCall Clinic does not store clinical patient data. The doctor-patient relationship is direct between you and the licensed professional, who acts as the independent controller of the medical act (LSSI-CE Article 16; the doctor independently complies with Spanish patient-autonomy law 41/2002).
How to claim from your travel insurance
Most European and North American travel-insurance policies cover private medical visits in Spain. The typical steps:
- Save the PDF invoice you receive by email after the visit
- Contact your insurance company (most have a 24/7 international line printed on the insurance card)
- Submit: the invoice + the attendance certificate + a photo of your travel-insurance card
- Reimbursement typically lands in 7 to 14 business days, depending on the insurer's policy
Insurers that have reimbursed OnCall patients without issues: Mapfre, Allianz, AXA, Sanitas, IMG Global, World Nomads, Cigna Global, GeoBlue, Bupa Global, and most premium-credit-card private health policies.
Quick reference
| Step | Time |
|---|---|
| 1. Visit type (urgent / scheduled) | 30 seconds |
| 2. Address + pick doctor | 1-2 minutes |
| 3. Confirm and pay | 1 minute |
| Booking total | 3 minutes |
| Doctor arrival (urgent) | Typically <60 min |
What if I need a hospital?
OnCall Clinic is not a life-threatening-emergency service. If after the assessment the doctor decides hospital referral is needed, they coordinate the referral and arrange medical transport if the situation requires it (via 112).
For life-threatening emergencies (severe chest pain, loss of consciousness, heavy bleeding, major trauma) call 112 directly — it's the free public pan-European emergency number.
OnCall covers the middle ground between "this isn't a life-threatening emergency but I need a doctor now" and "I can wait until tomorrow" — the space where previously you had only the public-hospital A&E waiting room or a paid appointment slot at a private clinic.